Tag: transparency

Samsung Lays Off Employees after an Internal Audit

In Spring 2019, Samsung Electronics Co., a South Korean tech giant, audited its American marketing department for any violation of internal policies concerning dealings with business partners. Following this audit, the company laid off a number of employees. While routine audits is a common practice, they have been on the rise recently due to extremely topical transparency issues. As you might remember, in 2016 the Association of National Advertisers (ANA) revealed a study by K2 Intelligence on behind-the-scene rebates and media buying processes in the US, that dropped like a bomb in the marketing industry community setting in motion the FBI investigation and dramatic changes. According to ANA’s “Trust Report” the trust between clients and agencies has declined by 28% over the last three years. To address this problem, some major advertisers established in-house marketing teams that would act in the best of their interests. This is exactly what Procter & Gamble did, managing to save $750 mln on advertising in 2018. ANA also founded a Trust Consortium aimed at setting new standards for the industry and helping achieve the necessary level of transparency in the digital media supply chain. Among spheres that were audited as a part of this… Read more »

#RebateGate. The Advertiser-Agency Disconnect. Conflict of Interest. Part 2: Nature of Relationship

The 2016 research on media transparency in the US market by K2 Intelligence and the Association of National Advertisers was fundamental in shedding light on the status quo regarding how advertisers and agencies view their respective roles in their relationship. From the advertiser’s perspective, it seems quite natural to expect the agency to act in the advertiser’s best interests. In the first part of the article, we explored the non-transparent practices revealed by the investigation. As outlined in the “Transparency Guiding Principles of Conduct” issued by 4A’s in January 2016, “The default principle in all client/agency relationships where the agency is agent and the client is principal is full disclosure and full transparency in media planning and buying, unless there is an exception that the client has agreed to in advance and is covered by a separate agreement. Further, the client/agency agreement should specify that the client is the principal and the agency is the agent. However, the same Guiding Principles also make mention of the agency’s ability to also act as principal: “The agency should always ensure that the client clearly understands the nature, implications and benefits of any opt-in products and services, including disclosed and non-disclosed models. These… Read more »